Refund Policy

If for some reason, you are not satisfied with our services, please apply for the cancellation within the first 30 days of your payment date. Incase you fail to apply for the refund and cancellation during this period, it shall void 30 day money back guarantee.

Setup charges and Domain Name Registrations fees, if any are not refundable. Incase you are zen10‘s customer for more than 30 days, please make sure to apply for the cancellation anytime before the next billing cycle date.

To apply for the cancellation and/or refund, you must contact 02 6619 0575 or send us an email at

No refunds are applicable once 30 day money back guarantee is over.

Accounts that are either cancelled, deactivated, and/or have services suspended for violation of our terms of service, or accounts that exceed their disk or bandwidth usage amount do not qualify for our 30 day money back guarantee and will not receive any refunds.

Deposits for website development work are required to begin design and/or coding work and are therefore non-refundable. In the event that the project is terminated, the deposit is not refundable, but the balance is cancelled.

Requests to cancel accounts or the termination of your payment plan with us will result in the immediate deactivation of your account. In a case where a client has ceased a billing cycle, the account will be deactivated upon investigation by our billing department. No refund under any condition shall be processed if a customer fails to comply with our “Terms and Conditions”.

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